Tour Guide / Passenger Agent

Job Application



  • Give clear and entertaining historical oral presentation of the White Pass & Yukon Route to passengers using a public address system
  • Preparing trains prior to each departure
  • Assist with loading/unloading up to 600 passengers in a safe and timely manner
  • Directing cruise ship passengers on pier to proper tour location
  • Responsible for on-board service program to include: answering questions, safety announcements and passing out complimentary beverages
  • Sell retail items on board


  • We are actively seeking candidates who can speak other languages fluently, in particular Spanish and Japanese, however any foreign language skills are a plus
  • Applicants should be friendly, reliable and enjoy working in a team setting
  • Strong public speaking skills – ability to communicate important information
    to the public and coworkers
  • Customer service skills a must
  • Able to lift up to twenty pounds and sell gift items onboard
  • Knowledge of Skagway and all tours that combine with the train
  • First Aid & CPR certification (company will offer course)
  • Troubleshooting skills