White Pass Updates – Travel Advisories

Retail Clerk

Job Application

The successful candidate for this position should possess an outgoing personality who interacts well with guests and the WP&YR Team. Greet all guests in a pleasant manner while providing a friendly and sociable service in a clean and comfortable environment. The Retail Clerk is responsible for assisting customers in all facets of front line retail operations.

Duties include (but are not limited to):

  • Greet customers when they enter the store, offer assistance in locating merchandise, and respond to questions regarding merchandise.
  • Restock items as necessary. Keep storeroom neat and clean.
  • Complete customer purchases, process all payment types, and process returns, refunds, and exchanges.
  • Maintain cash and credit card receipts utilizing computerized point of sale cash register.
  • Follow checklist for opening and closing store. Secure store and monitor customer activity to prevent losses due to merchandise theft and damage.
  • Receive freight, price and prepare WP&YR souvenir goods for merchandising.
  • Provide excellent customer service for both direct and phone customers.
  • Coordinate with stockers to insure products are delivered on site in a timely manner.
  • Coordinate with Gift Shop staff and other departments to maintain safety and superior customer service.
  • Provide concise information to guests about WP&YR schedules, history and visitor services.


  • Enthusiasm for Skagway and the White Pass product
  • POS / Micros register & cash handling experience preferred
  • Retail experience preferred
  • A positive attitude and excellent teamwork skills
  • Willingness to work a flexible schedule
  • Excellent ability to communicate important information to the public
  • Customer service experience a must
  • Possess a valid driver’s license

Physical Demands

  • Must be able to stand for longer than 8 hours and navigate stairs on a regular basis
  • Must be able to move 40+ pounds on an intermittent basis
  • Must be able to bend, stoop, lift, reach, push, pull, twist, walk, crouch, and squat